Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of axion sound (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://axionsound.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
Arrived on time, the product and very good, second time buy a this
Delivered to the Samara region in 3 days! Then record)
Everything ok
Wonderful headphones! Bought a child as a gift, you can insert a SD card, you can listen to radio or music through Bluetooth. Good sound, volume, comfortably sit, bright, beautiful. Came very quickly-for 12 days in Kemerovo
Many thanks all got good packing
Great thanks to the store for your patience and your excellent product answers. Exactly as the description it took time because of corona covid-19 virus (3 months) 1000 star for professional seller
Super!
Just over a month to Moscow. Sound acceptable for your money, if not expect much.
The packing is a little crumpled, inside everything is whole. Sound normal. Shipping
For music, the sound is terrible, but for movies will go. For such money, what they turned on and everything works fine.
Good headphones for your money
Track wasn't tracked. The goods are satisfied, the headphones are good, the sound is loud. Recommend.
Fast and free shipping. Thank you very much!
Delivered up early. Good product with great sound.
Packing mixed but the item is OK
Congratulations, very fast delivery, thank you
Great product. But the packaging limit.
All Super
Great stuff. The courier brought it home. Thanks to store.
For such a price could be a little plastic to do better. Generally normal. On the head sit well, I think that you can even run. Fasteners where the headphones are folded flimsy. Don't abuse it. In addition, there is a thin wire that can overflow. The control board there costs 200 rubles. So all the amount for the manufacture of the case and speakers is possible corresponding to the price. I like the frequency range at least in the speakers. Bass is slightly like a barrel. But it's because of the plastic that's probably. For classics, the sound will sound like in the room. So for listening to music in the kitchen or jogging, and also on the way to work it itself.
pretty and durable, thanks!
there's no reason to compare with anything else, i'm genuinely happy with the purchase
My product received, thank you.
I am very happy with the store. My was delivered before the date. Good deal!